Contact support and send a useful report

Short answer: Write to support@litesum.com with the application, its version, what you did, what you expected and what happened. Replies come from a person, within 10 working days.

What to include

• The application and its version (from its About window or the launcher).
• Your Windows version and graphics card.
• What you did, step by step, what you expected, and what happened instead. The exact text of any message is more useful than a description of it.
• A screenshot if the problem is visible.
• For Enhance, the image type and scale you chose. For Photo, the file format you were saving to.

What never to send

Your password, an activation code, a licence file, or any card details. Litesum will never ask for them, and a message asking for them is not from Litesum.

Files

If a particular file reproduces the problem, say so; support will tell you how to share it. Litesum has no upload service and never holds your files otherwise.

Applies to

All applications.