Payment went through but my account still says no membership

Short answer: After checkout, the payment provider confirms the payment to Litesum in the background. That usually takes seconds; your account page refreshes itself while it waits. If it has been more than a few minutes, contact support with the time of payment. Do not pay again.

A renewal that fails

If a monthly renewal fails, your account page shows "Litesum Complete — payment problem" with the date your paid access runs to, and an Update payment details link that opens Paddle's secure page. Access continues to that date whatever the billing state.

What is happening after a first payment

Paddle, the payment provider, tells Litesum about a completed payment by sending a message to Litesum's server. Your membership becomes active when that message arrives and is processed. The account page shows "Payment received — your subscription is activating" and refreshes every few seconds until it does.

If it takes longer

1. Refresh your account page once more.
2. Check the email address you used at checkout for a receipt from Paddle, which confirms the payment happened.
3. Write to support@litesum.com with the time of the payment and the email address on the receipt. Litesum reconciles its records against the provider's every night, and a person can do it sooner.

Never start a second checkout to "fix" a pending payment: the first one is real and will be honoured.

Applies to

The account portal and checkout. Reviewed 18 September 2026. Billing is not yet live; this describes the built behaviour.