Reset a forgotten password

Short answer: Go to account.litesum.com/forgot-password, enter your email address, and follow the link in the email to choose a new password of at least 10 characters.

Steps

1. Go to account.litesum.com/forgot-password, or choose Forgot your password? on the sign-in page.
2. Enter your email address and choose Send reset link.
3. The page says "If an account exists for that address, we've sent a password-reset link." It says the same thing whether or not an account exists, so that the page cannot be used to find out who has an account.
4. Open the email and follow the link. Choose a new password — at least 10 characters — and choose Set new password.
5. Sign in with the new password.

The link does not work

Reset links last 24 hours and work once. An expired or already-used link opens a page that says so, with Request a new link.

"This account is temporarily locked"

Several wrong passwords in a row lock sign-in for a few minutes. Wait, then try again; if you have forgotten the password, reset it as above.

"Please confirm your email address before signing in"

The account exists but the address was never confirmed. See Create an account and confirm your email for the resend.

Applies to

The account portal. Reviewed 18 September 2026 against the portal's sign-in and reset pages.